Amy: What belief about leadership did you have early on that you had to unlearn? We all build these muscles, and at some point you have to undo one to advance.
Kaitlyn: The cornerstone one for me was that volume equals value. All the reports, all the deadlines, more campaigns, more capacity — I was creating output, but it was creating noise. There was a volume to what I was doing, but the impact was lacking.
What I learned was to stop asking “Can we do this?” and start asking “Should we be doing this?” I leaned into managing up — understanding what we were being asked to do, but then saying, “Yes, and if we do it this way, it’s 10X the revenue.” I started reframing the requests on the table through a lens of ROI, impact, and resources. That changed things for me early on: I was no longer just an order-taker in tactical execution. It became about how the work was supported across the enterprise, elevating to leadership where we should invest our time and money, and reshaping what “good” looks like.
Then it just became table stakes — it’s how I would show up. Especially in my time at Jeld-Wen, where there was a lot of leadership turnover, initiatives had been worked on for months or years, and it was fair to ask whether they still made sense given the shift in strategy. Being free to have those direct conversations kept us focused on the things that would actually make an impact.
Amy: Being authentic, and knowing that it’s okay — especially in moments of change.
Kaitlyn: Absolutely. Lots of change.