Customer Sales & Service Representative

THE TEAM YOU WILL BE JOINING

• Established, family-owned distributor with a strong presence in its industry.
• National network of branches supporting customers across the U.S.
• Provides specialized products and solutions to businesses focused on protecting public health.
• Customer-focused branch team supporting new and long-standing accounts through personalized, hands-on service.

WHAT THEY OFFER YOU

• Opportunity to build customer relationships in a role combining service, inside sales, and problem-solving.
• Company performance annual bonus.
• Comprehensive health, dental, vision, disability, and life insurance.
• 401(k) plan with company match.
• Paid time off, paid holidays, and an additional day to recognize your birthday.
• Paid parental leave.

WHERE THE LOCATION IS

• Based at the company’s Charlotte, NC branch.
• Onsite role supporting daily branch operations and customer needs.
• Direct interaction with new and returning walk-in customers.
• Additional customer support and sales conducted by phone and email.

WHY THIS ROLE IS IMPORTANT

• Serve as a primary contact for customers, helping them select products and place orders with confidence.
• Ensure orders are entered accurately, documented appropriately, and assigned the right shipping method.
• Strengthen customer relationships through responsive service and consistent follow-through.
• Drive sales through outbound calls and relevant cross-selling and upselling opportunities.
• Resolve customer concerns while balancing customer needs and business priorities.

THE BACKGROUND THAT FITS

• At least 2 years of customer service and/or inside sales experience.
• Strong communication and phone skills, with a demonstrated ability to build customer relationships.
• Organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
• Comfortable making outbound calls, identifying sales opportunities, and handling challenging conversations professionally.
• CRM or ERP experience is a plus; telesales or warehouse experience is also helpful.
• High school diploma or equivalent.
• Ability to meet the role’s physical requirements, including lifting, carrying, pushing, or pulling materials up to 20 pounds.