Sr. Public Engagement Manager

THE TEAM YOU WILL BE JOINING

• Join a large, established utility organization supporting critical infrastructure projects throughout Florida.

• Partner with engineering, construction, government relations, and internal leadership to drive successful community engagement.

• Play a highly visible role in managing stakeholder relationships and ensuring successful execution of infrastructure projects from planning through restoration.

LOCATION

• Field-based opportunity supporting Florida’s west coast.

• No regular office reporting requirement; St. Petersburg and Lake Mary are potential office locations when needed.

• Minimum three days per week in the field, with frequent regional travel.

• Company vehicle provided.

• Typical business hours, with occasional approved overtime. Voluntary storm response opportunities.

WHAT THEY OFFER YOU

• Opportunity to work with a leading utility organization on critical infrastructure projects impacting local communities.

• High level of autonomy and ownership over strategic engagement initiatives.

• Diverse portfolio of projects involving substations, undergrounding, and customer delivery infrastructure.

• Direct interaction with property owners, HOAs, elected officials, community leaders, and internal leadership.

• Dynamic, field-based position offering variety, independence, and meaningful community impact.

WHY THIS ROLE IS IMPORTANT

• Develop and execute strategic public engagement plans for multiple infrastructure projects of varying sizes and complexity.

• Lead community and customer engagement efforts throughout the project lifecycle, from initial planning and strategy through preconstruction, construction, and restoration.

• Serve as a key liaison between project teams, property owners, local government officials, HOAs, and community stakeholders.

• Lead presentations and public meetings with HOAs, city councils, and other external audiences.

• Manage complex customer concerns, high-level escalations, and sensitive stakeholder situations.

• Coordinate communications, track inquiries, and ensure timely resolution of customer and community concerns.

• Partner with engineering, construction, legal, and government relations teams to support successful project execution.

• Independently manage a heavy portfolio of simultaneous projects while maintaining exceptional organization and communication.

THE BACKGROUND THAT FITS

• Experience spanning utility operations, infrastructure projects, customer experience, and stakeholder engagement.

• Strong background in customer-facing roles involving complex escalations, conflict resolution, and relationship management.

• Experience presenting to external audiences, including community organizations, HOAs, government officials, or executive stakeholders.

• Exceptional organizational and project management skills, with demonstrated success managing multiple competing priorities.

• Backgrounds in utility customer experience, infrastructure engagement, real estate/property development, or customer service leadership with relevant utility and infrastructure exposure.

• Ability to work independently, navigate challenging stakeholder situations, and build relationships across all organizational levels.

• Strong written and verbal communication, negotiation, and problem-solving skills.

• Bachelor’s degree with 5+ years of related experience, or high school diploma/GED with 7+ years of related experience.

• Valid driver’s license and willingness to travel extensively throughout the assigned territory.