Chief Technology Officer

THE TEAM YOU WILL BE JOINING

• Established, privately held organization with a strong market presence and continued opportunities for growth

• Collaborative executive leadership team that views technology as a critical driver of business performance and customer experience

• Lead an established technology organization of approximately 40 professionals across multiple disciplines

• Opportunity to shape the future technology roadmap, modernize enterprise platforms, and strengthen organizational capabilities

• High-visibility executive role with direct access to the President and significant influence across the business

WHAT THEY OFFER YOU

• Executive-level opportunity to own and execute enterprise-wide technology strategy

• Direct partnership with senior leadership to influence business decisions, investments, and organizational growth

• Opportunity to lead meaningful modernization initiatives across applications, data, cybersecurity, and infrastructure

• Established technology team with opportunities to strengthen talent development, accountability, and cross-functional collaboration

• Competitive executive compensation and comprehensive benefits package

• Charlotte-based headquarters with a collaborative, on-site leadership environment

WHAT YOU WILL BE DOING

• Develop and execute an enterprise technology strategy aligned with business objectives, operational efficiency, customer experience, and scalability

• Lead a multidisciplinary IT organization spanning software engineering, Salesforce development, infrastructure, cybersecurity, telecommunications, service delivery, and data analytics

• Partner directly with the President and executive leadership team to prioritize technology investments, strategic initiatives, and enterprise transformation

• Drive modernization of core business applications, integrations, and enterprise platforms while reducing technical debt and improving system reliability

• Oversee a complex Salesforce ecosystem, ensuring platforms effectively support customer engagement, operational workflows, and business growth

• Lead technology supporting high-availability, 24/7 customer operations, including contact center platforms and telecommunications infrastructure

• Advance enterprise data and analytics capabilities, including cloud-based data platforms, business intelligence, and emerging AI opportunities

• Establish clear technology governance, cybersecurity standards, delivery expectations, and performance metrics

• Lead IT budgeting, vendor management, technology partnerships, and strategic build-versus-buy decisions

• Support future growth initiatives, including technology due diligence, systems integration, and post-acquisition technology alignment

• Build a high-performing, accountable technology culture through mentorship, leadership development, and hands-on engagement with the team

WHAT WE ARE LOOKING FOR

• Proven technology leadership experience at the CIO, Head of IT, VP of IT, or comparable senior executive level

• Strong foundation in software engineering, application development, or enterprise applications, with broad understanding of infrastructure and cybersecurity

• Demonstrated success developing and executing technology strategies that drive measurable business outcomes

• Significant experience with Salesforce ecosystems and their integration across business operations, customer engagement, and service delivery

• Familiarity with contact center and telecommunications technologies, ideally including Avaya, Genesys, or comparable enterprise platforms

• Experience supporting service-oriented, recurring-revenue, or customer-intensive business models preferred

• Knowledge of enterprise data architecture, governance, cloud-based analytics platforms, and business intelligence solutions; Snowflake or similar experience is a plus

• Experience leading enterprise application modernization, ERP and billing system integrations, and complex technology initiatives

• Understanding of Agile/Scrum methodologies, technology governance, vendor management, and enterprise cybersecurity

• Experience supporting mergers and acquisitions, including technology diligence and post-acquisition integration, preferred

• Exceptional executive communication skills with the ability to translate complex technology priorities into clear business strategies

• Player-coach leadership mentality, combining strategic vision with technical credibility, approachability, and willingness to engage directly with the team

• Bachelor’s degree in Information Systems, Computer Science, or a related discipline; advanced degree preferred

Location: Charlotte, NC | On-site Executive Leadership Role